We want you to love what you order. If something isn’t right, here’s how we’ll help.
Changed your mind?
Under the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days of receiving it, without giving a reason.
- For hygiene reasons, the product must be unopened, unused and in its original sealed packaging.
- Please email info@arisehairandbeauty.co.za with your order number before returning anything.
- You are responsible for the cost of returning the item.
- Once we receive and check the item, we will refund you within 30 days to your original payment method. Delivery fees are not refunded on change-of-mind returns.
Received a faulty, damaged or incorrect item?
- Contact us within 7 days of receiving your order, with your order number and a photo of the problem.
- We will replace the product or refund you in full, including delivery costs.
- Under the Consumer Protection Act, defective goods may be returned within 6 months for a repair, replacement or refund.
Allergic reactions and sensitivity
We cannot accept returns of opened products because of a reaction or a change in preference. Please patch-test new products and ask us for advice before buying if you have a sensitive scalp or skin.
Items we cannot accept back
- Opened or used products, unless faulty
- Products returned more than 7 days after delivery, unless faulty
- Products damaged through incorrect use
How to return
- Email info@arisehairandbeauty.co.za with your order number and reason.
- We will confirm and give you return instructions.
- Return the item to 9 Clifford Road, Chancliff, Krugersdorp, 1739, or via a PUDO locker as arranged.
Last updated: 16 October 2026